Macquarie Psychology must follow public health orders, directions, and recommendations from the TAS and Federal Government, as well as guidelines from AHPRA.
Our team is fully vaccinated, and after much consideration, we have decided that clients (12 years+) and anyone accompanying the client, must be at least double-vaccinated to attend face-to-face appointments. We can offer telehealth and phone consultations if you are not double-vaccinated. Please inform our reception team what type of appointment you prefer: phone consultation or telehealth.
If you are not vaccinated and arrive at the practice for your appointment, you will be kindly asked to return to your vehicle, and we will change your appointment to telehealth. If you do not wish to attend your telehealth appointment, there will be a 50% cancellation fee if you decline the appointment on the day.
To ensure the safety of all our clients and psychologists, we ask you to stay at home when you are sick, whether you have COVID-19 or another virus or infection. Please inform the practice if you are unwell or have been in close contact with a COVID-positive person. This will enable us to change your appointments to telehealth until you are safe and well.
If you are unwell and wish to cancel or reschedule your appointment, we ask that, where possible, you provide us with sufficient notice as per the cancellation policy. As demand for our services has increased, this act of kindness can provide another appointment time for somebody else in need.
A face mask is mandatory for all people aged 12 years and older (unless exempt) in Health care and medical facilities and services/treatments, including allied health. This means that if you attend a face-to-face session, you are required to wear a mask.
We will continue to monitor and manage our service so that we can continue to deliver services for the maximum safety of everyone.
Please refer to https://www.coronavirus.tas.gov.au/ for up to date authoritative information.
Reminder: treat our team with courtesy, politeness and kindness. We will not tolerate verbal abuse over our COVID-19 policy.
This policy was updated 8 May 2022