When you book an appointment, that time is set aside specifically for you. If you need to cancel or reschedule, we ask that you give sufficient notice so we have a chance to offer the appointment to someone else who is waiting.

• Late cancellations and missed appointments attract a cancellation fee.
• Medicare, private health funds and other funders do not pay for missed or late-cancelled appointments, so any cancellation fee is payable by the client.
• The same policy applies to both in-person and telehealth appointments.

Full details, including the required notice period and current fees, are set out in our Cancellation Policy . If you’re unsure how this applies to your situation, please contact reception before your appointment.