Telehealth appointments
Telehealth allows you to meet with your psychologist by secure video from home, work or another private space. For many people, this can make it easier to attend regularly – particularly if you live outside Hobart, have mobility or health issues, or juggle multiple commitments.
Your telehealth sessions follow the same structure and ethical standards as in-person appointments. We’ll work with you to ensure the technology is straightforward and that you feel as comfortable as possible online.
Before your session, you’ll receive clear instructions on how to join the video link, along with our recommendations for finding a quiet, private space and minimising interruptions. If you have any questions about telehealth or need help setting things up, please contact Reception.
Telehealth is available to all Australian residents.
Medicare rebates apply if your GP has issued a current Mental Health Treatment Plan (MHTP).
Choose "Telehealth – Video" or "Telehealth – Phone" when booking online or simply let Reception know your request for a phone or video call.
You’ll receive an automated confirmation email with your appointment date/time and a secure video‑link.
A reminder SMS with the same link arrives the day before your session.
Works in Chrome, Safari, Edge and most mobile browsers—no app download required.
Click the link 5 minutes early. Allow camera and microphone permissions.
Wait in the virtual waiting room until your psychologist connects.
Your psychologist will call the nominated mobile number at the scheduled time.
Ensure you are in a quiet, private space with reliable reception.
Telehealth fees are equivalent to in-clinic rates (see our Fee Schedule for details).
Medicare, DVA, and most private health rebates apply, with item numbers identical to face-to-face sessions.
For telehealth appointments, payment is due before your session begins. We can take payment securely by card over the phone, or, where available, via a secure online card payment link (Stripe). If you prefer to pay by direct deposit or another method, you’re welcome to contact Reception ahead of your appointment to arrange this.
Once payment is processed, an itemised receipt is generated. If eligible, you can use this receipt to claim your rebate through your health fund’s portal, the Medicare app, MyGov, or at a Medicare service centre.
No video/audio? Refresh your browser or switch devices.
Poor connection? Turn off your camera; switch to audio‑only to preserve bandwidth.
If tech fails, we will call you by phone to continue the session.